update on broken laptop

grrr.... we were told by HP that my sons laptop was covered under warranty. We were very clear in telling them it was dropped and the screen cracked. They sent a box anyway and we sent it off.

Now they tell us that the screen is not covered and it will cost $699. to fix it. Here's the clincher... the laptop costs 500.00 So we are now on the lookout for a new laptop. Until then, he is tied to his desk because he can use it with his desk monitor.

I wonder if he would like a Mac